// ATHOS SYSTEM
Atenthos Module
The Atenthos System is a standalone system that can also work integrated with the Athos System or any other management system (with customization). It is a lightweight system that runs on any simple machine and allows web and mobile access. Atenthos addresses practical, operational, and managerial aspects of technical support in companies, controlling service ticket numbers.
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// ADVANTAGES OF
Atenthos Module
Visibility allows information to be made available to the customer. Agility occurs in the execution of services provided. Control helps with management and reduces time spent resolving situations recorded by support.
It provides in a simple way various information about the customer such as commercial and financial data, as well as the complete history of customer support interactions.
Quick solution lookup based on support history; when consulting a solution for a given situation, the system automatically compiles alternatives already recorded on the topic, speeding up resolution and ticket closure. You can query tickets: in progress, waiting, closed, by employee, date range, and by SLA. All tickets have their individual time control and any change, such as new assignment or status update, is automatically recorded.
Opening support tickets by area of competence; Tracking the progress of the incident handling process; Definition of priority levels for company departments; Response time control (SLA); Definition of responsible departments; Solution time management based on type of support.
// HOW THE
Atenthos Module HELPS YOUR BUSINESS
Atenthos is based on three basic principles for good support: visibility, agility, and control. Visibility allows information to be made available to the customer. Agility occurs in the execution of services provided. Control helps with management and reduces time spent resolving situations recorded by support. Intuitive, robust, and provides various information about the customer such as commercial and financial data, as well as the complete history of customer support interactions.
// OUR POINT TECHNOLOGY FOR YOUR BUSINESS
ATHOS MODULES SYSTEM
With its modules, this technology includes administrative, financial, commercial, inventory, people management and more.
KNOW THE ATHOS MODULES
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// CLIENT SUPPORT AND ATTENTION
With a qualified team, the user receives training and personalized support from the act of purchase to day-to-day use.
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